Philips IntelliVue MP70 Repair and Exchange Service
This Philips IntelliVue MP70 repair service provides an exchange option for customers with a non-working MP70 patient monitor. After Simon Medical approves and receives the defective monitor, the company supplies a replacement MP70 in excellent condition. This listing is an exchange service and not an outright purchase of an additional monitor.
How the MP70 Exchange Process Works
- Contact Simon Medical: Provide the monitor’s model, serial number, installed configuration, and a description of the problem.
- Confirm exchange eligibility: Simon Medical reviews the information and confirms whether the unit qualifies for this service.
- Receive shipping instructions: Do not ship the monitor until Simon Medical provides approval and the correct delivery information.
- Send the non-working MP70: The customer ships the approved exchange monitor to Simon Medical.
- Receive the replacement: After Simon Medical receives and accepts the exchange unit, the company supplies an MP70 replacement in excellent condition under the confirmed order terms.
Because the original monitor must be returned first, customers should plan for the time needed to ship and process the exchange. Therefore, contact Simon Medical before ordering if your facility has an urgent deadline.
What This Repair and Exchange Service Covers
- Exchange service for one Philips IntelliVue MP70 patient monitor
- Philips product family commonly identified as model M8007A
- Customer return of one non-working MP70 monitor
- Replacement MP70 monitor in excellent condition
- Inspection and functional testing before the replacement leaves Simon Medical
The advertised service applies to the MP70 monitor itself. It does not automatically include replacement or repair of measurement modules, Flexible Module Servers, Multi-Measurement Servers, gas modules, patient cables, sensors, displays, mounts, network hardware, or anesthesia-machine accessories.
MP70 Configuration Matching
Philips IntelliVue MP70 monitors can contain different software revisions, options, interfaces, and installed hardware. Moreover, anesthesia-monitoring systems may connect the MP70 to Philips measurement modules, gas equipment, IntelliBridge interfaces, remote displays, central stations, or third-party anesthesia equipment.
Before shipping your unit, provide photographs of the front, rear, product label, startup screen, revision screen, and any displayed error messages. Also identify every module or external device that must work with the replacement.
Simon Medical should confirm the replacement configuration before shipment. However, customers should not assume that software options, networking, alarm settings, licenses, mounting hardware, or interfaces will transfer automatically from one MP70 to another.
Problems to Report Before Starting the Exchange
When requesting approval, describe the monitor’s symptoms as clearly as possible. Useful information may include:
- Failure to power on or complete startup
- Display, touchscreen, backlight, or control problems
- Unexpected shutdowns or restart errors
- Alarm, speaker, or indicator problems
- Module recognition or communication errors
- Network, central-station, or IntelliBridge connection problems
- Physical damage, liquid exposure, or missing components
- Any error codes or service messages shown on the screen
Providing these details helps Simon Medical determine eligibility and identify the replacement configuration your facility requires.
Important MP70 Recall and Configuration Verification
As of September 2026, the FDA lists an open Class II recall and medical-device correction for Philips IntelliVue MP70 model M8007A. The FDA record covers all serial numbers and describes a possible situation in which a monitor may not alarm. Philips instructed affected users to review and reconfigure device settings according to its correction notice.
Therefore, customers should review the FDA MP70 recall record. Before clinical use, request documentation showing the correction status of the replacement monitor and verify the required configuration with qualified biomedical personnel.
Inspection and Functional Testing
Simon Medical inspects and functionally tests replacement equipment before shipment. The company’s process covers the device’s controls, display, operating features, connections, and included components. Learn more about Simon Medical’s quality and testing process.
In addition, the receiving facility should complete incoming inspection, electrical-safety testing, performance verification, network setup, alarm review, and clinical acceptance before placing the replacement into service.
Confirm These Terms Before Shipping
- Whether the non-working monitor qualifies for exchange
- Required model, part number, serial number, and configuration
- Components that must accompany the returned monitor
- Whether units with physical or liquid damage qualify
- Customer and Simon Medical shipping responsibilities
- Expected processing and shipping time
- Final price and any additional charges
- Replacement-monitor warranty coverage
- Recall-correction and software status
Do not ship the monitor until Simon Medical approves the exchange and provides instructions.
Start Your Philips IntelliVue MP70 Exchange
Call Simon Medical at (916) 380-9733 before purchasing or shipping equipment. Our team can review the failed monitor, confirm exchange eligibility, and discuss the required replacement configuration. You can also explore additional medical-equipment repair and exchange services.
