Frequently Asked Questions

Warranty Information

• Do Refurbished Surgical Devices Include a Warranty?
• What Is Simon Medical, Inc.'s Return Policy?

About Us

• When Is Simon Medical, Inc. a Good Alternative or Supplement to the OEM?
• Why Hospitals and Surgery Centers Choose Simon Medical, Inc.

Our Repair/Exchange Program

• Repair Exchange Program at Simon Medical, Inc

Quality and Testing Process

• How Are Devices Tested Before Shipment?
• How Does Simon Medical, Inc. Source Equipment and Why Can I Trust It?

Shipping

• Do You Ship Internationally?
• How Quickly Do Orders Ship?

Ordering and Payments

• Can I Schedule a Video Call or View Equipment in Person Before Purchasing?
• New Vendor Setup: How Can We Add Simon Medical, Inc. as a Vendor to Our System?