Terms & Conditions

Effective Date: June 4, 2026

These Terms and Conditions govern all sales, quotations, repair exchange transactions, website usage, and business conducted with Simon Medical, Inc. By purchasing products or services from Simon Medical, Inc., the purchaser agrees to these Terms and Conditions.

1. General

Simon Medical, Inc. supplies new, refurbished, and pre-owned medical equipment, accessories, replacement parts, and repair exchange services to healthcare providers, distributors, biomedical organizations, physicians, surgery centers, hospitals, and other qualified purchasers.

All products are sold subject to these Terms and Conditions.

2. Product Condition

Unless otherwise stated in writing, equipment sold by Simon Medical, Inc. may be new, refurbished, or pre-owned.

Customers are responsible for reviewing product descriptions, photographs, specifications, included accessories, and compatibility requirements before purchasing.

Cosmetic condition may vary between products and does not affect functionality unless specifically disclosed.

3. Inspection and Functional Testing

Equipment undergoes inspection and functional testing procedures appropriate for the device type prior to shipment.

Testing is intended to verify functionality at the time of shipment and does not guarantee future performance, compatibility, or suitability for a particular application.

All equipment should be inspected, tested, and approved by the purchaser's biomedical department or qualified personnel before clinical use.

4. Buyer Responsibility

The purchaser is solely responsible for:

Determining product suitability
Verifying compatibility with existing equipment
Verifying regulatory compliance
Inspection and acceptance upon delivery
Biomedical evaluation prior to use
Proper installation and operation
Compliance with local, state, federal, and international regulations

Simon Medical, Inc. makes no representation that equipment may be legally used in any specific jurisdiction.

5. Warranty

Warranty coverage is governed by the applicable Simon Medical, Inc. warranty policy provided with the quotation, invoice, listing, or sales documentation.

Warranty coverage applies only to defects in functionality under normal use conditions.

Warranty does not cover:

Consumables
Batteries
Cosmetic condition
Shipping damage after delivery
User error
Misuse
Negligence
Improper installation
Unauthorized repairs
Software issues
Software updates
Calibration services
Customer-induced damage
Acts of nature
Damage resulting from improper storage or transportation

Simon Medical, Inc.'s sole obligation under warranty shall be repair, replacement, exchange, store credit, or refund at its sole discretion.

6. Return Policy

Most equipment may be returned within 60 days of delivery, subject to inspection and approval by Simon Medical, Inc.

To qualify for return:

Equipment must be returned within 60 days of delivery
Equipment must be returned in substantially the same cosmetic and functional condition as received
All original components, accessories, attachments, handpieces, foot pedals, cables, power supplies, and included items must be returned
Equipment must be properly packaged for transportation
Return authorization must be obtained prior to shipment

Missing Components

Returns containing missing components will not be eligible for refund and may be returned to the customer at the customer's expense.

Customer Responsibility for Return Shipping

The customer is responsible for all return shipping, freight, insurance, customs clearance, duties, taxes, brokerage fees, and transportation costs associated with returning equipment.

No Rental, Trial, Evaluation, or Temporary Use

The return policy is intended to provide confidence in purchasing decisions and is not intended to function as a rental program, loaner program, demonstration program, evaluation program, backup inventory program, or temporary replacement solution.

Equipment purchased for temporary use while another system is being repaired, serviced, evaluated, or replaced may not qualify for return.

Inspection Upon Receipt

All returned equipment is subject to inspection upon receipt.

Equipment returned with damage, excessive wear, unauthorized modifications, misuse, or conditions inconsistent with the intent of this policy may not be eligible for refund.

Exclusions

The following items may not be eligible for return:

Sterile products
Single-use products
Custom-configured products
Special-order products

Simon Medical, Inc. reserves the right to deny returns involving misuse or abuse of the return policy.

7. Repair Exchange Services

Repair exchange services are intended to provide customers with replacement equipment in exchange for eligible equipment.

Eligibility, warranty coverage, and exchange requirements vary by product and service type.

Simon Medical, Inc. reserves the right to determine exchange eligibility and acceptance criteria.

8. Pricing and Payment

All pricing is subject to change without notice.

Orders are not considered accepted until payment has been received and accepted by Simon Medical, Inc.

Simon Medical, Inc. reserves the right to cancel orders resulting from pricing errors, inventory discrepancies, supplier issues, or circumstances beyond our control.

9. Shipping and Delivery

Domestic Orders

All U.S. parcel shipments are shipped via FedEx Priority Overnight unless otherwise specified.

International Orders

International parcel shipments are shipped via FedEx International Priority unless otherwise specified.

Freight Shipments

Large systems, oversized equipment, and palletized orders may require freight transportation.

Domestic freight shipments typically require:

Up to 5 business days for custom crating and preparation
Approximately 5 business days transit time via FedEx Freight
International freight shipments may require:
Up to 45 days for final delivery depending on destination country, customs processing, and transportation requirements

Transit times are estimates only and are not guaranteed.

10. International Orders

Customs clearance
Import permits
Import licenses
Regulatory approvals
Import duties
VAT
GST
Brokerage fees
Taxes and government fees

Customs Delays and Customs Holds

Simon Medical, Inc. is not responsible for delays caused by customs inspections, customs holds, import restrictions, documentation requests, regulatory reviews, governmental actions, port congestion, carrier delays, or other events beyond our control.

Refunds, credits, exchanges, replacements, cancellations, or chargebacks will not be issued for shipments delayed, held, refused, abandoned, confiscated, seized, or otherwise impacted by customs authorities or governmental agencies.

Risk of Loss

Title to and risk of loss pass to the purchaser upon delivery of the shipment to the carrier.

Simon Medical, Inc. shall not be responsible for delays, losses, confiscations, seizures, customs holds, import restrictions, or governmental actions occurring after transfer to the carrier.

11. Limitation of Liability

To the fullest extent permitted by law, Simon Medical, Inc. shall not be liable for:

Loss of revenue
Loss of profits
Loss of business
Procedure cancellations
Operating room downtime
Scheduling disruptions
Consequential damages
Incidental damages
Special damages
Indirect damages

Under no circumstances shall Simon Medical, Inc.'s liability exceed the original purchase price paid for the product.

12. Product Availability

Inventory is offered on a first-come, first-served basis.

Product availability, pricing, specifications, included accessories, and configurations are subject to change without notice.

13. Intellectual Property

All manufacturer names, trademarks, product names, and logos remain the property of their respective owners.

References to manufacturer products are provided solely for identification and compatibility purposes.

Simon Medical, Inc. is not affiliated with, endorsed by, or authorized by any manufacturer unless expressly stated.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Nevada.

Any dispute arising from transactions with Simon Medical, Inc. shall be resolved exclusively in the state or federal courts located in Nevada.

15. Entire Agreement

These Terms and Conditions, together with any applicable quotation, invoice, warranty policy, and return policy, constitute the entire agreement between Simon Medical, Inc. and the purchaser.

16. Contact Information

Simon Medical, Inc.

Henderson, NV 89011

Privacy Policy

Effective Date: June 4, 2026

This Privacy Policy describes how Simon Medical, Inc. (“Simon Medical,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, create an account, place an order, contact us, request a repair or exchange, subscribe to our newsletter, or otherwise interact with us. It also describes the privacy rights available to California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”), and our practices under the California Online Privacy Protection Act (“CalOPPA”). By using our website or providing personal information to us, you agree to the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to personal information we collect through our website, by email or telephone, and in the course of selling, repairing, and exchanging medical and surgical equipment. It does not apply to information collected by third parties whose services we use or whose websites are linked from ours, each of which maintains its own privacy practices.

2. Information We Collect

We collect the following categories of personal information, depending on how you interact with us:

Identifiers. Name, billing and shipping address, email address, telephone number, account username, and similar identifiers.
Account information. Login credentials, order history, saved addresses, and account preferences.
Order and transaction information. Products purchased, quotations requested, repair and exchange details, and records of communications related to your orders.
Payment information. Payment card and billing details, which are collected and processed by our third-party payment processor. We do not store full payment card numbers on our systems.
Commercial information. Records of products or services purchased, considered, or obtained, and purchasing histories or tendencies.
Internet and usage information. IP address, browser type, device identifiers, pages viewed, referring pages, and other activity collected through cookies and similar technologies.
Communications. Information you provide through our contact form, repair and exchange requests, newsletter sign-ups, and other correspondence.

We generally do not collect sensitive personal information as defined by the CCPA. If you choose to provide such information to us, we use it only for the purposes for which it was provided.

3. How We Use Your Information

We use personal information for the following business purposes:

To process, fulfill, and ship orders, and to provide repair and exchange services
To create and maintain customer accounts
To process payments and prevent fraudulent transactions
To respond to inquiries, quotation requests, and customer service requests
To send order confirmations, shipping notifications, and other transactional messages
To send newsletters and marketing communications where you have requested them
To operate, maintain, secure, and improve our website and services
To comply with legal, regulatory, tax, and recordkeeping obligations

4. How We Disclose Your Information

We do not sell your personal information for money. We may disclose personal information to the following categories of recipients in order to operate our business:

Payment processors, to process and verify payments and to prevent fraud.
Shipping carriers, including FedEx, to deliver orders and repair or exchange units.
Email and marketing service providers, to deliver transactional and newsletter messages.
Service providers, such as website hosting, analytics, and technology vendors that perform services on our behalf.
Legal and regulatory authorities, where disclosure is required by law, legal process, or to protect our rights, property, or safety, or that of others.
Business successors, in connection with a merger, acquisition, financing, or sale of assets.

Service providers are permitted to use personal information only as necessary to perform services for us and are contractually required to protect it.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the shopping cart, remember your preferences, maintain your session, analyze website traffic, and improve performance. You may set your browser to refuse some or all cookies or to alert you when cookies are being sent. Certain features of our website, including the shopping cart and account login, may not function properly if cookies are disabled. Some browsers transmit “Do Not Track” signals; because there is no common industry standard for responding to these signals, our website does not currently respond to them.

6. Do Not Sell or Share My Personal Information

Simon Medical does not sell your personal information for monetary consideration. We may use certain analytics and advertising technologies that could be considered “sharing” or a “sale” under the CCPA’s broad definitions. California residents have the right to opt out of any such sale or sharing of their personal information. To exercise this right, contact us using the information in the “How to Exercise Your Rights” section below.

7. Your California Privacy Rights

If you are a California resident, you have the following rights under the CCPA, subject to certain exceptions:

Right to know and access. You may request the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we disclose it.
Right to delete. You may request that we delete personal information we collected from you.
Right to correct. You may request that we correct inaccurate personal information we maintain about you.
Right to opt out of sale or sharing. You may direct us not to sell or share your personal information.
Right to limit use of sensitive personal information. Where we use sensitive personal information beyond permitted purposes, you may direct us to limit that use.
Right to non-discrimination. We will not discriminate against you for exercising any of your privacy rights.

8. How to Exercise Your Rights

You, or an authorized agent acting on your behalf, may submit a request to exercise your rights by contacting us:

By email: support@simonmedicalinc.com
By telephone: (916) 380-9733

For your protection, we may need to verify your identity before processing your request, which may require you to confirm information we already maintain about you. We will respond to verifiable consumer requests within the timeframes required by law. You may use an authorized agent to submit a request, in which case we may require written authorization and verification of identity.

9. California Shine the Light

California Civil Code Section 1798.83 permits California residents to request information regarding our disclosure of personal information to third parties for those parties’ direct marketing purposes. Simon Medical does not share personal information with third parties for their own direct marketing purposes. You may direct any Shine the Light request to the contact information provided in this Privacy Policy.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our products and services, maintain account and transaction records, resolve disputes, and comply with our legal, tax, accounting, and regulatory obligations. When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.

11. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, and disclosure. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website and services are intended for businesses and healthcare professionals and are not directed to children. We do not knowingly collect personal information from individuals under 16 years of age. If we learn that we have collected personal information from a child under 16, we will delete that information. If you believe a child has provided us with personal information, please contact us.

13. Third-Party Links

Our website may contain links to third-party websites, products, or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party site you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will revise the effective date above and post the updated policy on this page. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us:

Simon Medical, Inc.
Henderson, NV 89011
Email: support@simonmedicalinc.com
Telephone: (916) 380-9733

This Privacy Policy is provided as a general template and does not constitute legal advice. Simon Medical, Inc. should have this policy reviewed by qualified legal counsel to confirm it accurately reflects its actual data practices and complies with all applicable laws before relying on it.

Disclaimer

Seller has no affiliation with and is not sponsored or endorsed by Medtronic, Verathon or other original product manufacturer. All product names, logos, and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Conversion Tracking and Analytics

This store uses Google conversion tracking through Google Ads and Google Analytics to measure how our advertising performs and how visitors use our site. When you complete a purchase, a hashed (SHA-256) form of your email address is shared with Google so the purchase can be matched to an ad interaction for conversion measurement. This feature is known as Enhanced Conversions. Your email address is turned into an irreversible hash before it is sent, and Google uses it only for measuring ad conversions. To learn how Google handles this information, see the Google Privacy Policy.