Yes. We stand behind the equipment we sell. Most of it carries either a 90-Day or 1-Year Limited Warranty. The listing tells you which. On select products you can also add extended coverage when you buy.
What the Warranty Covers
- The device failing during normal use.
- Defects in materials or workmanship that weren’t noted in the product description.
- Repair or replacement of the defective parts needed to get it working again.
- Exchanging or replacing the equipment when we decide that’s the right call.
- Technical support for anything the warranty covers.
What the Warranty Does Not Cover
- Damage from misuse, abuse, neglect, accidents, or unauthorized repairs.
- Cosmetic wear that doesn’t affect how the device works.
- Consumables, disposables, batteries, lamps, fuses, and sterile products.
- Software installation, updates, licensing, passwords, or compatibility issues.
- Routine maintenance, calibration, preventative maintenance, or cleaning.
- Damage from bad power, liquid getting in, environmental conditions, or shipping after delivery.
- Lost revenue, downtime, loss of use, or other consequential damages.
How a Warranty Claim Works
Let us know while the warranty is still in effect. We may ask for some troubleshooting details, photos, or video, or ask you to send the equipment back so we can take a look.
Extended Warranty Options
Extra coverage is available on select products. Ask us before you buy and we’ll go over the options and pricing.
Contact Information
Simon Medical, Inc.
Phone: (916) 380-9733
Email: support@simonmedicalinc.com