Buy With Confidence, Backed by Our 60-Day Return Policy
Buying medical equipment is a big decision, and we get that. So that you can order without second-guessing it, we offer a 60-day return policy on eligible equipment.
60-Day Return Policy
Most equipment can be returned within 60 days of delivery, subject to our inspection and approval.
Maybe your needs changed, a project got cancelled, or you simply don’t need the equipment anymore. Whatever the reason, we want you to feel comfortable making the purchase in the first place.
Return Requirements
To qualify for a return, the equipment must:
- Come back within 60 days of delivery
- Be in substantially the same cosmetic and functional condition as when you received it
- Be packaged so it travels safely
- Include everything that came with it, all components, accessories, cables, attachments, handpieces, foot pedals, and power supplies
- Have return authorization from us before it ships
Missing Components
Everything that came with the purchase needs to come back.
Returns missing accessories, cables, attachments, handpieces, foot pedals, power supplies, or any other included parts won’t qualify for a refund, and we may send them back to you at your expense.
Return Shipping Is the Customer’s Responsibility
You cover the return shipping, freight, insurance, customs clearance, duties, taxes, brokerage fees, and any other transportation costs to get the equipment back to us.
For Purchase, Not Temporary Use
The return policy is there to give you confidence in a purchase. It isn’t a rental, loaner, temporary-replacement, evaluation, demo, or backup-inventory program.
Equipment bought to fill in while your own gear is being repaired, serviced, evaluated, or replaced may not be eligible for return.
Inspection on Receipt
Everything that comes back gets inspected before we approve a refund.
If the equipment shows up with damage, missing parts, excessive wear, signs of misuse, unauthorized modifications, or anything else that runs counter to the spirit of this policy, it may not qualify for a refund.
Exclusions
These items may not be eligible for return:
- Special-order products
- Custom-configured products
- Consumable items
- Sterile products
- Single-use products
Depending on what you bought, other exclusions may apply.
Abuse of the Return Policy
We reserve the right to deny returns that involve misuse, abuse of the policy, excessive return activity, or anything that runs against its purpose.
Our Commitment
We want buying medical equipment to be as straightforward and low-risk as possible, while keeping the return process fair for everyone.
Questions about whether something qualifies? Call us at (916) 380-9733 or email support@simonmedicalinc.com.