Yes. Simon Medical, Inc. understands that purchasing medical equipment is an important decision. To help customers buy with confidence, equipment may be reviewed remotely or in person prior to completing a purchase.
Live Video Calls
For many products, a live video call can be arranged so the equipment may be examined before purchase.
Depending on the equipment and its configuration, a live video call may cover:
- Overall cosmetic condition
- Model and serial number verification
- Included accessories and components
- Equipment startup and power-on verification
- Functional demonstrations when applicable
- Physical condition of handpieces, cables, foot pedals, and accessories
- Answers to product-specific questions
Video consultations can be arranged over WhatsApp, FaceTime, or another platform of the customer’s preference.
In-Person Inspections
Customers are also welcome to schedule an on-site visit to inspect equipment in person prior to purchase.
An in-person inspection may include:
- Physical inspection of the equipment
- Verification of model and serial numbers
- Review of included accessories and components
- Equipment demonstrations when available
- A review of testing procedures and warranty coverage
- The opportunity to ask product-specific questions
Visits are by appointment only and subject to equipment availability and scheduling.
Additional Photos and Videos
In addition to video calls and site visits, Simon Medical, Inc. can often provide:
- Additional photographs
- Close-up images of equipment condition
- Serial number photographs
- Equipment demonstration videos
- Images of included accessories and components
International Customers
Approximately 40% of Simon Medical, Inc.’s business comes from international buyers. Video calls are frequently used to help customers around the world evaluate equipment prior to purchase when an in-person visit is not practical.
Scheduling a Call or Visit
To request a video call or on-site inspection, please reach out through the contact page and provide:
- The equipment of interest
- A preferred date and time
- A preferred video platform, if applicable
Every reasonable effort will be made to accommodate each request based on equipment availability and scheduling.
Buy With Confidence
Simon Medical, Inc. aims to give customers the information needed to make an informed purchasing decision. Video calls, in-person inspections, photographs, testing information, warranty coverage, and a 60-day return policy all help customers buy with confidence.
Questions, or ready to schedule a video call or site visit? Contact Simon Medical, Inc. at (916) 380-9733 or support@simonmedicalinc.com.