Effective Date: June 4, 2026
This Privacy Policy describes how Simon Medical, Inc. (“Simon Medical,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, create an account, place an order, contact us, request a repair or exchange, subscribe to our newsletter, or otherwise interact with us. It also describes the privacy rights available to California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”), and our practices under the California Online Privacy Protection Act (“CalOPPA”). By using our website or providing personal information to us, you agree to the practices described in this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to personal information we collect through our website, by email or telephone, and in the course of selling, repairing, and exchanging medical and surgical equipment. It does not apply to information collected by third parties whose services we use or whose websites are linked from ours, each of which maintains its own privacy practices.
2. Information We Collect
We collect the following categories of personal information, depending on how you interact with us:
- Identifiers. Name, billing and shipping address, email address, telephone number, account username, and similar identifiers.
- Account information. Login credentials, order history, saved addresses, and account preferences.
- Order and transaction information. Products purchased, quotations requested, repair and exchange details, and records of communications related to your orders.
- Payment information. Payment card and billing details, which are collected and processed by our third-party payment processor. We do not store full payment card numbers on our systems.
- Commercial information. Records of products or services purchased, considered, or obtained, and purchasing histories or tendencies.
- Internet and usage information. IP address, browser type, device identifiers, pages viewed, referring pages, and other activity collected through cookies and similar technologies.
- Communications. Information you provide through our contact form, repair and exchange requests, newsletter sign-ups, and other correspondence.
We generally do not collect sensitive personal information as defined by the CCPA. If you choose to provide such information to us, we use it only for the purposes for which it was provided.
3. How We Use Your Information
We use personal information for the following business purposes:
- To process, fulfill, and ship orders, and to provide repair and exchange services
- To create and maintain customer accounts
- To process payments and prevent fraudulent transactions
- To respond to inquiries, quotation requests, and customer service requests
- To send order confirmations, shipping notifications, and other transactional messages
- To send newsletters and marketing communications where you have requested them
- To operate, maintain, secure, and improve our website and services
- To comply with legal, regulatory, tax, and recordkeeping obligations
4. How We Disclose Your Information
We do not sell your personal information for money. We may disclose personal information to the following categories of recipients in order to operate our business:
- Payment processors, to process and verify payments and to prevent fraud.
- Shipping carriers, including FedEx, to deliver orders and repair or exchange units.
- Email and marketing service providers, to deliver transactional and newsletter messages.
- Service providers, such as website hosting, analytics, and technology vendors that perform services on our behalf.
- Legal and regulatory authorities, where disclosure is required by law, legal process, or to protect our rights, property, or safety, or that of others.
- Business successors, in connection with a merger, acquisition, financing, or sale of assets.
Service providers are permitted to use personal information only as necessary to perform services for us and are contractually required to protect it.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to operate the shopping cart, remember your preferences, maintain your session, analyze website traffic, and improve performance. You may set your browser to refuse some or all cookies or to alert you when cookies are being sent. Certain features of our website, including the shopping cart and account login, may not function properly if cookies are disabled. Some browsers transmit “Do Not Track” signals; because there is no common industry standard for responding to these signals, our website does not currently respond to them.
6. Do Not Sell or Share My Personal Information
Simon Medical does not sell your personal information for monetary consideration. We may use certain analytics and advertising technologies that could be considered “sharing” or a “sale” under the CCPA’s broad definitions. California residents have the right to opt out of any such sale or sharing of their personal information. To exercise this right, contact us using the information in the “How to Exercise Your Rights” section below.
7. Your California Privacy Rights
If you are a California resident, you have the following rights under the CCPA, subject to certain exceptions:
- Right to know and access. You may request the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we disclose it.
- Right to delete. You may request that we delete personal information we collected from you.
- Right to correct. You may request that we correct inaccurate personal information we maintain about you.
- Right to opt out of sale or sharing. You may direct us not to sell or share your personal information.
- Right to limit use of sensitive personal information. Where we use sensitive personal information beyond permitted purposes, you may direct us to limit that use.
- Right to non-discrimination. We will not discriminate against you for exercising any of your privacy rights.
8. How to Exercise Your Rights
You, or an authorized agent acting on your behalf, may submit a request to exercise your rights by contacting us:
- By email: support@simonmedicalinc.com
- By telephone: (916) 380-9733
For your protection, we may need to verify your identity before processing your request, which may require you to confirm information we already maintain about you. We will respond to verifiable consumer requests within the timeframes required by law. You may use an authorized agent to submit a request, in which case we may require written authorization and verification of identity.
9. California Shine the Light
California Civil Code Section 1798.83 permits California residents to request information regarding our disclosure of personal information to third parties for those parties’ direct marketing purposes. Simon Medical does not share personal information with third parties for their own direct marketing purposes. You may direct any Shine the Light request to the contact information provided in this Privacy Policy.
10. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our products and services, maintain account and transaction records, resolve disputes, and comply with our legal, tax, accounting, and regulatory obligations. When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.
11. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, and disclosure. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
12. Children’s Privacy
Our website and services are intended for businesses and healthcare professionals and are not directed to children. We do not knowingly collect personal information from individuals under 16 years of age. If we learn that we have collected personal information from a child under 16, we will delete that information. If you believe a child has provided us with personal information, please contact us.
13. Third-Party Links
Our website may contain links to third-party websites, products, or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party site you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will revise the effective date above and post the updated policy on this page. We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us:
Simon Medical, Inc.
Henderson, NV 89011
Email: support@simonmedicalinc.com
Telephone: (916) 380-9733
This Privacy Policy is provided as a general template and does not constitute legal advice. Simon Medical, Inc. should have this policy reviewed by qualified legal counsel to confirm it accurately reflects its actual data practices and complies with all applicable laws before relying on it.